CREDIT UNION REMAINS STRONG AND SECURE

Dear Member,

Recent developments have Shell’s operations at Clyde Refinery moving to a terminal mode in September 2012, earlier than the original plan of May 2013. This development is not new to the Credit Union and we have been working with our various stakeholders to ensure that all understand that it is business as usual for our members.

We would like to emphasise to all members that this change to September 2012 will have no impact on the operations of the Credit Union and that members can rely on the existing services that the Credit Union provide now, and into the future. We understand that these are uncertain times for many of our members and want to be there to help you through these testing times. The greatest benefit we can provide is ensuring that you receive the most helpful and considered service through this period.

Did you know that:

• This year we have funded the largest amount of loans in the Credit Union’s existence?
• That SECU has been growing at a faster rate than most credit unions in Australia.
• That our mortgage rate is on average 0.65% to 0.75% below the major banks.
• Bridges financial planning continues to provide planning advice to members to help their future direction.
• The Credit Union has won the Bridges Best Credit Union award for the last 2 years running.
• SECU continues to provide our renowned personal service that other institutions have forgotten about.
• If you leave Shell, you can and should remain a member of the Credit Union into the future.

Members are owners of the Credit Union and as such you have the right to a strong and secure future. SECU is a strong and secure organisation with close to 50 years operations. The Board of Directors want this to continue long into the future and have been proactive in ensuring that the Credit Union is a strong and secure place to conduct all of your financial business. Our results over the past 12 months in a tough economic climate have been exceptional.

As always, should you have any concerns or questions about how the Credit Union can help you through this testing period, please contact us on 9897 8777 or 1300 882 279.

Yours faithfully,



Ray Shina – Chairman
Shell Employees’ Credit Union Ltd

Verified by Visa

Verified by Visa is a free service that gives you the peace of mind of knowing that no one but you can use your SECU Visa Debit card when purchasing from a registered online merchant.

Hassle- free protection from Verified by Visa

So you can feel safe when shopping online we are pleased to announce we have enhanced our security solution; Verified by Visa.

You’re already protected

All existing and new Visa cards are automatically registered, for this free service. Verified by Visa is being offered by a growing number of online merchants throughout the world – currently more than 200,000 stores worldwide. Look for the Verified by Visa symbol as a sign that these merchants value both your business and your privacy.

How does it work?

Each time you make an online purchase with a participating merchant, the Verified by Visa program assesses the risk level of the transaction. Certain activity may seem out of the ordinary – maybe because it’s a high dollar value transaction, or a retailer you’ve never bought with before. In these instances you may be asked to confirm some simple personal details – like date of birth, mother’s maiden name or address details – so we can be sure the card isn’t be used without your permission. Your privacy is our priority – this information is used only to verify your identity.

"We are a totally seperate company that will continue to support all our members. We look forward to providing quality financial products and services to those members long into the future."

"For those members who are currently employed at the Clyde refinery, you will truly see the benefits of being a member of a mutual organisation that cares for and supports you - should the need arise." Mr Gilbert stated.
 
Members with concerns or questions are encouraged to contact the Credit Union.

You may want to purchase a new home, an investment property, do some renovations or use the equity in your home as a first mortgage to obtain some extra funds at a much lower rate than a personal loan or credit facility. No matter what your needs, we have the right home loan for you.

Apart from our ongoing proven record of keeping our rates very competitive, below are some of the extra features - giving you great value:-

• No application or approval fees.
• Very competitive loan rates.
• Pre-Approval loan option.
• Variable interest, interest only or ‘split’ interest rate options.
• Borrow up to 95%.
• No ongoing account keeping or monthly fee.
• Free redraw facility.
• 100% Mortgage Offset Account Option.
• Easy to make additional repayments.
• Repay monthly, fortnightly or weekly.
• Home, contents and landlord insurance available.
• Optional insurance options to help pay your loan when you cannot.

The list of ATM networks offering the benefit of FREE direct charge ATM access keeps growing. You can use any ATM in Australia using your Visa Debit or rediCard. Even better is when you choose to use an ATM network that does not charge you a Direct Charge fee.

The range of ATM's offfering you a FEE FREE Direct Charge option are:
 

• Any rediATM.
• All NAB National Australia Bank ATM.
• Bank of Queensland - BOQ ATMs branded rediATM.
• Use our ATM finder facility on our home page to locate your nearest direct charge free rediATM.